See what BigPond broadband options are available for your home, or for access on the move check our mobile broadband coverage.
Enter all your contact details to see all your broadband options.
To check only for mobile broadband coverage only the postcode is needed.
Please note - We respect your privacy. We'll only use your phone number and/or address details to check for availability.
We won't pass on or use your details for any other purpose.
Unfortunately, we're unable to check NBN availability
Provide your service address now if you haven't already done so, or contact the BigPond Sales Centre for assistance.
BigPond Broadband ADSL may be available in your street and at your house, however our automatic availability check is unable to determine for certain whether BigPond ADSL can be provided to you.
To find out for certain, you may complete your online sign-up for BigPond ADSL and we will manually check to see if there is a way we can provide it to your premises.
If it is definitely not available, we will contact you to let you know why. Otherwise, your application will continue and you'll be on your way to become our newest Member.
We're getting our Home Broadband out to more people, in more places. With luck, you could be next. Find out if ADSL2+ is heading your way in the next few months.
The following may help explain why.
Technically, ADSL is available / maybe available to you but due to one of the following reasons business rules dictate that ADSL cannot be provided on the line requested:
There are other options:
Unfortunately, we're unable to check ADSL availability.
You didn't provide a phone number and BigPond Broadband ADSL requires a landline.
Enter my number now or contact the BigPond Sales Centre for assistance.
Unfortunately, we're not currently able to provide Telstra services on the NBN at this address.
You may be able to sign up to Cable or ADSL services.
Why can't I get BigPond ADSL Broadband?
The common reason that people can't get ADSL is because ADSL isn't available at your local telephone exchange, or you live too far from the exchange.
Your phone line may be supporting services that interfere with ADSL. The most common examples are alarms and wall phones.
There's no 'clean copper path' connecting your phone and your local exchange.
Whatever your situation, Telstra can investigate your options for you. Simply call BigPond Sales Centre on 13POND (137663) to have your phone service tested - and see if it is available after all.
We're getting our Home Broadband out to more people, in more places. With luck, you could be next. Find out if ADSL2+ is heading your way in the next few months.
Unfortunately, we're unable to provide BigPond Broadband ADSL at this address at this time.
The following may help explain why.
Technically, ADSL is available / maybe available to you but due to one of the following reasons business rules dictate that ADSL cannot be provided on the line requested:
There are other options:
BigPond Broadband Cable may be available in your street and at your house, however our automatic availability check is unable to determine for certain whether BigPond Cable can be provided to you.
To find out for certain, you may complete your online sign-up for BigPond Cable and we will manually check to see if there is a way we can provide it to your premises.
If it is definitely not available, we will contact you to let you know why. Otherwise, your application will continue and you'll be on your way to become our newest Member.
BigPond Broadband Cable may be available in your street and at your house, however our automatic availability check is unable to determine for certain whether BigPond Cable can be provided to you.
To find out for certain, you may complete your online sign-up for BigPond Cable and we will manually check to see if there is a way we can provide it to your premises.
If it is definitely not available, we will contact you to let you know why. Otherwise, your application will continue and you'll be on your way to become our newest Member.
Unfortunately, we're unable to check Cable availability.
You didn't provide an address.
Enter my address now or contact the BigPond Sales Centre for assistance.
Unfortunately, we can't provide you with broadband cable at the moment.
BigPond Cable Broadband uses the same cable as Foxtel Pay-TV, which has only been rolled out in certain areas of Sydney, Melbourne, Brisbane, Adelaide, Perth and the Gold Coast. However, we can offer you other ultra-fast broadband options.
If you believe that Telstra's cable network is available in your street and you have received a negative result, please ensure you've entered your details correctly. Any errors (spelling, wrong postcode or suburb, etc) may lead to an incorrect result. If you're doubt about any of your details, try a search with all the possibilities you can remember.
Also, if you live in an apartment or townhouse and have received a negative result, it may be that your building or complex hasn't been 'back-boned' for BigPond Cable Broadband. If you think this may be the case, contact BigPond Sales Centre. We'll be happy to look into the options for 'back-boning' your complex.
Unfortunately, we're unable to provide BigPond Broadband Cable at this address.
BigPond Broadband Cable is only available using the same cable that carries Foxtel Pay-TV. This cable has only been laid along streets in certain areas of Sydney, Melbourne, Brisbane, the Gold Coast, Adelaide and Perth. If you don't have access to the Foxtel Pay-TV cable, you won't be able to access BigPond Broadband Cable. Try our other Broadband options - BigPond Broadband ADSL or Mobile BroadBand.
Note: if you believe that Telstra's cable network is available in your street and recieved a negotive result through our online service qualification tool , please check you have entered your details correctly, as any minor errors (misspelling your street, giving wrong postcode, etc) may lead to in an incorrect result. if you're in any doubt about your suburb's name (e.g. Willoughby, North Willoughby or Willoughby North), your correct postcode whether your premises is on a street or road, avenue, etc, or any spellings, you should try a search with each alternative. if you live in a complex (apartments, units, townhouses, etc) and you receive a negative result, it may be that your complex has not been back-boned for BigPond BroadBand Cable services. If you think this may be the cas, contact the BigPond Sales Centre to investigate the options for 'back-boning' your complex.
Please call one of our customer service representatives on 1800 008 994 quoting reference SSU0007.
Please call one of our customer service representatives on 1800 008 994 quoting reference SSU0007.
Unfortunately, we're unable to provide BigPond Velocity at this address.
BigPond Velocity is offered to customers who are in a home that delivers its telecommunications and entertainment services via the Telstra Velocity network1
Try our other Broadband options - Broadband Cable, ADSL, Mobile Broadband or Satellite which also provide fast internet access.
1. Your home needs to be wired specifically for the Telstra Velocity services to operate. Telstra cannot guarantee your service delivery if your home has not been wired to the Velocity cabling requirements. Discuss your wiring needs with your builder and make sure your builder is aware that you live in a Telstra Velocity estate.
Note: if you believe that the BigPond Velocity is available in your home and you received a negative result through our online service qualification tool, please call one of our customer service representatives on 1800 008 994 quoting reference SSU0007.
Unfortunately, we're unable to check Velocity availability.
You didn't provide a phone number.
Enter my phone number now or contact the BigPond Sales Centre for assistance.
Frequently asked questions
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