BigPond Broadband Internet Availability Checker

See what BigPond broadband options are available for your home, or for access on the move check our mobile broadband coverage.

Please select an option below

Enter all your contact details to see all your broadband options.

To check only for mobile broadband coverage only the postcode is needed.

Phone number

Home phone numbers must include an area code (02, 03, 07 or 08) and be 10 numbers in length. This form will not accept international numbers.

Street address

For a unit, flat or apartment please separate the unit and street numbers with a forward slash '/'. For example: 2/52 Macquarie Street, North Sydney.

Postcode

Please note - We respect your privacy. We'll only use your phone number and/or address details to check for availability.
We won't pass on or use your details for any other purpose.

Please enter your phone number.

Please enter a valid phone number.

Please enter your street address.

Your address has exceeded the maximum allowed characters.

Please enter a valid street address. The street address must not contain the following characters: < > " " # &

Please enter a 4 digit postcode.

BigPond Broadband ADSL may be available in your street and at your house, however our automatic availability check is unable to determine for certain whether BigPond ADSL can be provided to you.

To find out for certain, you may complete your online sign-up for BigPond ADSL and we will manually check to see if there is a way we can provide it to your premises.

If it is definitely not available, we will contact you to let you know why. Otherwise, your application will continue and you'll be on your way to become our newest Member.

We're getting our Home Broadband out to more people, in more places. With luck, you could be next. Find out if ADSL2+ is heading your way in the next few months.

Unfortunately, we're unable to check ADSL availability.

You didn't provide a phone number and BigPond Broadband ADSL requires a landline.

Enter my number now or contact the BigPond Sales Centre for assistance.

Why can't I get BigPond ADSL Broadband?

The common reason that people can't get ADSL is because ADSL isn't available at your local telephone exchange, or you live too far from the exchange.

Your phone line may be supporting services that interfere with ADSL. The most common examples are alarms and wall phones.

There's no 'clean copper path' connecting your phone and your local exchange.

Whatever your situation, Telstra can investigate your options for you. Simply call BigPond Sales Centre on 13POND (137663) to have your phone service tested - and see if it is available after all.

We're getting our Home Broadband out to more people, in more places. With luck, you could be next. Find out if ADSL2+ is heading your way in the next few months.

BigPond Broadband Cable may be available in your street and at your house, however our automatic availability check is unable to determine for certain whether BigPond Cable can be provided to you.

To find out for certain, you may complete your online sign-up for BigPond Cable and we will manually check to see if there is a way we can provide it to your premises.

If it is definitely not available, we will contact you to let you know why. Otherwise, your application will continue and you'll be on your way to become our newest Member.

Unfortunately, we're unable to check Cable availability.

You didn't provide an address.

Enter my address now or contact the BigPond Sales Centre for assistance.

Unfortunately, we can't provide you with broadband cable at the moment.

BigPond Cable Broadband uses the same cable as Foxtel Pay-TV, which has only been rolled out in certain areas of Sydney, Melbourne, Brisbane, Adelaide, Perth and the Gold Coast. However, we can offer you other ultra-fast broadband options.

If you believe that Telstra's cable network is available in your street and you have received a negative result, please ensure you've entered your details correctly. Any errors (spelling, wrong postcode or suburb, etc) may lead to an incorrect result. If you're doubt about any of your details, try a search with all the possibilities you can remember.

Also, if you live in an apartment or townhouse and have received a negative result, it may be that your building or complex hasn't been 'back-boned' for BigPond Cable Broadband. If you think this may be the case, contact BigPond Sales Centre. We'll be happy to look into the options for 'back-boning' your complex.

Please call one of our customer service representatives on 1800 008 994 quoting reference SSU0007.

Unfortunately, we're unable to provide BigPond Velocity at this address.

BigPond Velocity is offered to customers who are in a home that delivers its telecommunications and entertainment services via the Telstra Velocity network¹

Try our other Broadband options - Broadband Cable, ADSL, Mobile Broadband or Satellite which also provide fast internet access.

1. Your home needs to be wired specifically for the Telstra Velocity services to operate. Telstra cannot guarantee your service delivery if your home has not been wired to the Velocity cabling requirements. Discuss your wiring needs with your builder and make sure your builder is aware that you live in a Telstra Velocity estate.

Note: if you believe that the BigPond Velocity is available in your home and you received a negative result through our online service qualification tool, please call one of our customer service representatives on 1800 008 994 quoting reference SSU0007.

Unfortunately, we're unable to check Velocity availability.

You didn't provide a phone number.

Enter my phone number now or contact the BigPond Sales Centre for assistance.

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